Faq

With Individual Leases, YOU are only responsible for YOUR (or your student's) rent. You aren’t liable for your roommates' rent at all! Unlike a traditional lease or a joint lease, if your roommate transfers, graduates, or fails to pay his/her rent, it does not affect you or your lease. College students have enough to worry about. An individual lease is one less thing!

In our effort to create a more enjoyable living environment for the student renter, we now require all residents to carry an active renter's insurance or tenant liability policy during their lease term. Requiring basic liability coverage has become a common practice in apartment living to provide peace of mind and protection from the unforeseen events that sometimes occur. Our required tenant liability coverage works to protect the resident from liability exposure created while your student is away from home, including but not limited to negligent damage to the apartment unit, negligent damage to another resident's property or even injuries to guests while visiting. Or if you choose to enroll in a more robust renter's insurance policy, you may be able to protect belongings such as text books, phones, electronics and other valuables in the event of theft or destruction. As long as your chosen policy meets the minimum coverage outlined in your lease agreement, feel free to pick any provider you feel is the best fit for you. If you don't feel like searching for an insurance provider, we offer an easy way to enroll in the minimum liability only coverage as part of your rent payment. If you know you want additional coverage on your belongings but don't want to shop around, we have identified a national insurance provider specializing in student renter's insurance coverage. EPremium Insurance has agreed to provide a comprehensive policy to residents at our communities at a preferred group rate! You can enroll in less than 2 minutes at their website here: ePremium Insurance.

University Village at Charlotte offers FREE Roommate Matching to our residents. Your student won't have to worry about finding a roommate online or flyering the entire campus, we'll do the work for you and all you have to do is simply fill out a questionnaire!

Don't worry about hiring movers or renting a truck, we have fully-furnished options at many of our properties! The days of moving a bed up a flight of stairs are long gone... just bring your personal items and you're set!

All of our residents and their guarantors have access to their property's online resident portal, helping you and them keep up to date with their life here in Charlotte! You or your student can pay rent online via checking or savings account, set up automatic monthly payments, and submit maintenance requests, all with just a few clicks of your mouse!

Please be sure to read over our move out procedures and charges here.

YES! At University Village at Charlotte we LOVE our furry family members and want you to bring them with you! Make sure to register with the office and be advised that pet fees, additional pet rent and breed restrictions may apply.

There are plenty of parking spaces around the property for each resident as well as visitor guests!

Unfortunately we are only able to distribute one parking pass per resident in order to ensure that there is sufficient parking for everyone!

Deposits are dependent on your credit screening. You can read further about our qualifying criteria when you begin your application with us or contact our leasing office for more information.

Cable, internet, garbage, water, & a $40 electricity allotment (per resident) are all included in your monthly rental installment.

Typically not...but with us it can! We offer a program called RentTrack; this program allows for on-time rent payments to reflect positively on your credit report. With the hustle and bustle of balancing classes and a healthy social life, we know that most college students don’t even think about building their credit history until after graduation when it’s time to start taking those big life steps. RentTrack offers a way for busy students like you to get a head start!

When you enroll in the RentTrack program, your on-time monthly rent payments will be reported to all 3 major credit bureaus (on-time payments are anything within 30 days of the due date). If you’re already a current resident and want to enroll, you’re in luck! Up to 24 months of your previous on-time rent payments can be reported to help you build that score even more (small fee applies for this option). The enrollment process is very easy! You can do it directly through your resident portal!